Privacy Policy

1. Introduction

Welcome to Harvesture. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Harvesture ("we," "us," or "our") operates the website harvesture.in and provides eco-friendly coconut and coir products to customers worldwide.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Contact Us: When you fill out our contact form, we collect your name, email address, and message content.
• Communicate With Us: When you email or call us, we may retain records of that communication.
• Request Quotes: When you request product quotes or information, we collect the details you provide.

2.2 Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring website.
• Device Information: Device type, screen resolution, and general location (country/region based on IP).
• Cookies and Similar Technologies: We use cookies and similar tracking technologies (see Section 5).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Inquiries: We use your contact information to respond to your questions, provide quotes, and facilitate business communication.
• To Improve Our Services: We analyze usage patterns to improve our website functionality and user experience.
• To Send Business Communications: With your consent, we may send you information about our products, services, and updates.
• To Ensure Security: We use log data to detect and prevent fraud, security breaches, and abuse of our services.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

4. Third-Party Services

We use the following third-party services that may collect and process your information:

4.1 EmailJS

Our contact form uses EmailJS to send email messages. When you submit the form, your name, email address, and message are transmitted to EmailJS servers and then forwarded to our email inbox.

• Purpose: Email delivery service
• Data Collected: Name, email address, message content, timestamp
• Privacy Policy: EmailJS Privacy Policy
• Data Location: European Union

4.2 Google Fonts

We use Google Fonts to display typography on our website. When you visit our site, Google may collect information about your browser and IP address.

• Purpose: Web font delivery
• Data Collected: IP address, browser information, font requests
• Privacy Policy: Google Privacy Policy

4.3 Google Maps

We embed Google Maps to show our business location. Google Maps may collect information about your interactions with the map.

• Purpose: Location display
• Data Collected: IP address, location data (if permitted), map interactions
• Privacy Policy: Google Privacy Policy

4.4 Cloudflare Pages

Our website is hosted on Cloudflare Pages, which provides content delivery and security services.

• Purpose: Website hosting, CDN, and DDoS protection
• Data Collected: IP address, request logs, security event data
• Privacy Policy: Cloudflare Privacy Policy

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. A cookie is a small text file stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security (e.g., Cloudflare security cookies).
• Functionality Cookies: Remember your preferences and settings.
• Third-Party Cookies: Set by Google Fonts, Google Maps, and other embedded services.

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Data: Retained in our email inbox and EmailJS servers according to their retention policies. We typically retain business correspondence for 3 years.
• Log Data: Cloudflare retains access logs for security and performance monitoring, typically for 30-90 days.
• Email Communications: Retained as long as necessary for business purposes or as required by law.

After the retention period, we securely delete or anonymize your personal information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted to and from our website is encrypted using HTTPS.
• Security Headers: We implement security headers to prevent XSS, clickjacking, and other attacks.
• DDoS Protection: Cloudflare provides protection against distributed denial-of-service attacks.
• Access Controls: Only authorized personnel have access to personal information.
• Regular Updates: We keep our systems and software up to date with security patches.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information (subject to legal obligations).
• Right to Restriction: Request restriction of processing under certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing of your personal information.

8.2 GDPR Rights (EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to not be subject to automated decision-making

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at harvestureexport@gmail.com. We will respond to your request within 30 days.

9. International Data Transfers

Harvesture is based in India. Your information may be transferred to and processed in countries other than your own, including:

• European Union: EmailJS servers are located in the EU.
• United States: Google services (Fonts, Maps) process data in the US.
• Global: Cloudflare has a global network of data centers.

These countries may have different data protection laws than your country. By using our website, you consent to these transfers. We ensure appropriate safeguards are in place through service providers' compliance with frameworks like EU-US Privacy Shield successor mechanisms and Standard Contractual Clauses.

10. Children's Privacy

Our website is not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our homepage
• Sending an email notification (if we have your email address)

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: