Terms of Service

1. Acceptance of Terms

Welcome to Harvesture. By accessing or using our website (harvesture.in), inquiring about our products, or purchasing from us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use after such modifications constitutes acceptance of the updated Terms.

2. About Harvesture

Harvesture is a supplier and exporter of premium eco-friendly coconut and coir products, based in Pollachi, Tamil Nadu, India. We serve both business-to-business (B2B) and business-to-consumer (B2C) customers worldwide.

Business Name: Harvesture
Address: 26 A, Soundamman Kovil St, Odayakulam, Pollachi, Tamil Nadu, India - 642129
Contact: harvestureexport@gmail.com | +91 97153 97907 (Sivasakthi - Founder) | +91 97902 75906 (Naveen Eswaran - Co-founder)

3. Products and Services

3.1 Product Catalog

We offer a range of coconut and coir products, including but not limited to:

• Semi-Husked Coconuts (premium export quality)
• Coco Peat Blocks (compressed growing medium)
• Coco Chips Blocks (horticulture substrate)
• Cold Pressed Coconut Oil (virgin, food grade)
• Coir Rope / Coir Twine (natural fiber products)

Product specifications, images, and descriptions on our website are for informational purposes and may vary based on harvest seasons, availability, and natural variations.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue products or modify specifications without prior notice. Natural products may vary in appearance and characteristics due to seasonal factors.

4. Pricing and Payment

4.1 Pricing

Prices are not displayed on our website and are provided on a quote basis. To receive a quote:

• Submit an inquiry through our contact form
• Email us at harvestureexport@gmail.com
• Call or WhatsApp us at +91 97153 97907 (Sivasakthi - Founder) or +91 97902 75906 (Naveen Eswaran - Co-founder)

Pricing depends on factors including: order quantity, product specifications, shipping destination, and current market conditions. All prices are quoted in Indian Rupees (INR) or US Dollars (USD) as agreed.

4.2 Payment Terms

Payment terms will be agreed upon during the order confirmation process. Common payment methods include:

• Bank transfer (NEFT/RTGS/IMPS for domestic customers)
• Wire transfer (international customers)
• Letter of Credit (L/C) for large international orders
• Other methods as mutually agreed

Payment terms (advance, partial, or credit) will be specified in the order confirmation and may vary based on order value and customer relationship.

4.3 Taxes and Duties

Prices quoted do not include applicable taxes, customs duties, or import fees unless explicitly stated. Customers are responsible for:

• Local taxes (GST for Indian customers)
• Import duties and customs fees (international customers)
• Any other applicable charges in the destination country

5. Orders and Fulfillment

5.1 Order Process

1. Inquiry: Customer submits product inquiry or quote request
2. Quotation: We provide detailed quotation including pricing, terms, and lead time
3. Order Confirmation: Customer confirms order; we issue order confirmation
4. Payment: Customer makes payment as per agreed terms
5. Processing: Order is processed and prepared for shipment
6. Shipment: Products are shipped with tracking information

5.2 Order Acceptance

All orders are subject to acceptance by Harvesture. We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Credit or fraud concerns
• Failure to meet minimum order quantities
• Export restrictions or regulations

5.3 Lead Time and Delivery

Lead times vary based on product availability, order quantity, and destination. Estimated delivery times are provided as guidance but are not guaranteed. Delays may occur due to:

• Natural factors (weather, harvest seasons)
• Logistics and transportation
• Customs clearance procedures
• Force majeure events

6. Shipping and Delivery

6.1 Shipping Terms

Shipping terms will be agreed upon and specified in the order confirmation. Common Incoterms include:

• EXW (Ex Works): Customer arranges pickup and shipping
• FOB (Free on Board): We deliver to port, customer handles sea freight
• CIF (Cost, Insurance, and Freight): We handle shipping to destination port
• DDP (Delivered Duty Paid): We deliver to customer location (by agreement)

6.2 International Shipping

For international orders, customers are responsible for:

• Compliance with import regulations in their country
• Obtaining necessary import permits or licenses
• Customs clearance and associated costs
• Understanding any restrictions on specific products

We will provide necessary export documentation including invoices, packing lists, and certificates of origin.

6.3 Risk of Loss

Risk of loss and title pass to the customer according to the agreed Incoterms. For FOB shipments, risk transfers when goods are loaded onto the shipping vessel.

7. Quality Assurance and Inspection

7.1 Quality Standards

All Harvesture products meet our internal quality standards and comply with applicable food safety and export regulations. Products are:

• Sourced from certified suppliers
• Inspected before packaging
• Processed in hygienic conditions
• Packaged to maintain quality during transit

7.2 Inspection and Claims

Customers should inspect products upon receipt. Claims for damaged, defective, or non-conforming products must be submitted within:

• 7 days for visible damage or quantity discrepancies
• 14 days for quality issues not immediately apparent

Claims must be supported by photographic evidence and submitted via email to harvestureexport@gmail.com.

8. Returns and Refunds

8.1 Return Policy

Due to the nature of our products (natural, agricultural, and perishable), returns are evaluated on a case-by-case basis. Returns may be accepted for:

• Products that do not match the agreed specifications
• Defective or damaged products (if not due to shipping)
• Incorrect products shipped

Returns are not accepted for:

• Natural variations in product appearance
• Change of mind or buyer's remorse
• Improper storage after delivery
• Damage caused during customer's handling

8.2 Refund Process

If a return is approved:

• Products must be returned in original packaging (if feasible)
• Return shipping costs may be borne by the customer unless the issue was our error
• Refunds will be processed within 14 business days of receiving returned products
• Refunds will be issued via the original payment method or as agreed

Partial refunds or product replacements may be offered as alternatives to full returns.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our products:

• Conform to the specifications stated in the order confirmation
• Are free from defects in materials and workmanship at the time of shipment
• Comply with applicable food safety and export standards

This warranty is limited to replacement or refund and does not cover consequential damages.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED ABOVE, PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that products will meet your specific requirements or that natural variations will not occur.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Harvesture's total liability for any claims arising from these Terms or product purchases shall not exceed the purchase price of the specific products in question
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for damages arising from delays, non-delivery, or service interruptions
• We are not responsible for losses caused by third-party service providers (shipping, customs, etc.)

These limitations apply whether claims are based on contract, tort, strict liability, or any other legal theory.

11. Intellectual Property

All content on our website, including text, images, logos, product descriptions, and design elements, is owned by or licensed to Harvesture and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our materials
• Use automated systems to scrape or extract data from our website

Product images and descriptions may be used by customers for resale purposes only with prior written permission.

12. Export Compliance and Regulations

Harvesture complies with Indian export regulations and international trade laws. Customers acknowledge that:

• Products may be subject to export control laws and regulations
• Customers must comply with import regulations in their country
• Certain products may require phytosanitary certificates or other documentation
• Customers are responsible for obtaining necessary import permits
• We may refuse shipment to countries subject to trade embargoes or sanctions

Customers must provide accurate information for customs documentation and are responsible for any penalties arising from false declarations.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters (floods, droughts, earthquakes)
• Extreme weather affecting harvests or transportation
• Government actions, regulations, or restrictions
• Wars, strikes, or civil unrest
• Pandemics or epidemics
• Transportation disruptions
• Power outages or telecommunications failures

In the event of force majeure, performance will be suspended for the duration of the event, and delivery times will be extended accordingly.

14. Governing Law and Dispute Resolution

14.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of India, specifically the laws applicable in the state of Tamil Nadu, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or product purchases shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.

14.3 Dispute Resolution

We encourage resolving disputes amicably through negotiation. Before initiating legal proceedings:

1. Contact us to describe the issue and proposed resolution
2. We will respond within 5 business days
3. Both parties will attempt good faith negotiations for 30 days
4. If unresolved, disputes may be referred to arbitration or court proceedings

15. General Provisions

15.1 Entire Agreement

These Terms, together with any order confirmations, quotations, and our Privacy Policy, constitute the entire agreement between you and Harvesture regarding your use of our website and purchase of products.

15.2 Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Your continued use after modifications constitutes acceptance.

15.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.6 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of discrepancies.

16. Contact Information

For questions about these Terms of Service, product inquiries, or order-related matters, please contact us: